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Last Update: 27 May 2019
Version 8.2.1
Client Charter Achievement Year 2019Client Charter Achievement Year 2019

CLIENT CHARTER ACHIEVEMENT OF THE
DEPARTMENT OF IRRIGATION & DRAINAGE SARAWAK
FROM JANUARY - DECEMBER 2019

| Year 2012 | Year 2013 | Year 2014 | Year 2015 | Year 2016 | Year 2017| Year 2018| Year 2019 |

Item
Client Charter  JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC
1
Respond to any public complaints received  and  pertaining to problems related to rural drainage, irrigation, flooding, river, coastal area and urban drainage in three (3) working days:-

i)  JPS e-Aduan











ii)Talikhidmat











iii) Other source (letter, newpapers etc)











2 Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents).

i)  State 99.7%
(305/306 payment settled)
96.8%
(456/471 payment settled)
96.9%
(738/762 payment settled)









ii) Federal -
88.9%
(8/9 payment settled)
-









3 Supply data and information in not more than five (5) working days.

i)Hydrological data 96.5%
( 111/115 datas supplied)
59.3%
(54 /91  datas supplied)
96.7%
(89/92   datas supplied)









4 Provide technical advice/feedback in not more than four (4) weeks:

i)   Irrigation and Drainage (EIA ,EMP report)                    

ii)  River Engineering                    

iii)  Urban Drainage (Engineering Drawing)                    

iv) Coastal Engineering                    

v) Hydrology and Water resources