Theme: Blue and Green Theme: Blue and Green Theme: Red Theme: Green
Background: 1 Background: 2 Background: 3 

Last Update: 23 Jul 2019
Version 8.2.1
Client Charter Achievement Year 2019Client Charter Achievement Year 2019

CLIENT CHARTER ACHIEVEMENT OF THE
DEPARTMENT OF IRRIGATION & DRAINAGE SARAWAK
FROM JANUARY - DECEMBER 2019

| Year 2012 | Year 2013 | Year 2014 | Year 2015 | Year 2016 | Year 2017| Year 2018| Year 2019 |

Item
Client Charter  JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC
1
Respond to any public complaints received  and  pertaining to problems related to rural drainage, irrigation, flooding, river, coastal area and urban drainage in three (3) working days:-

i)  JPS e-Aduan 100%
(1/1 case solved)
100%
(2/2 cases solved)
0
1 case under investigation
1 case under investigation 50%
(1/2 cases solved)






ii)Talikhidmat 57.9%
(11/19 cases solved)
42.8%
(3/7cases solved)
60%
(3/5 cases solved)
77.8%
(7/9 cases solved)
83.3%
(10/12 cases solved)
40%
(2/5 cases solved)






iii) Other source (letter, newpapers etc) 7.6%
(1/13 cases solved)
50%
(1/2 cases solved)
42.8%
(3/10 cases solved)
100%
(2/2 cases solved)
60%
(3/5 cases solved)
25%
(1/4 cases solved)






2 Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents).

i)  State 99.7%
(305/306 payment settled)
96.8%
(456/471 payment settled)
96.9%
(738/762 payment settled)









ii) Federal 0
88.9%
(8/9 payment settled)
0









3 Supply data and information in not more than five (5) working days.

i)Hydrological data 96.5%
( 111/115 datas supplied)
59.3%
(54 /91  datas supplied)
96.7%
(89/92   datas supplied)









4 Provide technical advice/feedback in not more than four (4) weeks:

i)   Irrigation and Drainage (EIA ,EMP report) 80%
( 4/5 technical advices successfully provided)
60%
( 3/5 technical advices successfully provided)

75%
( 3/4 technical advices successfully provided)
             

ii)  River Engineering  0  0  0              

iii)  Urban Drainage (Engineering Drawing)  100%
( 5/5 technical advices successfully provided)
71.4%
( 5/7 technical advices successfully provided)

 81.8%
( 9/11 technical advices successfully provided)
             

iv) Coastal Engineering 0
0
0
             

v) Hydrology and Water resources  0  0 0