Theme: Blue and Green Theme: Blue and Green Theme: Red Theme: Green
Background: 1 Background: 2 Background: 3 

Last Update: 20 Jan 2019
Version 8.2.0
Client Charter Achievement Year 2018Client Charter Achievement Year 2018

CLIENT CHARTER ACHIEVEMENT OF THE
DEPARTMENT OF IRRIGATION & DRAINAGE SARAWAK
FROM JANUARY - DECEMBER 2018

| Year 2012 | Year 2013 | Year 2014 | Year 2015 | Year 2016 | Year 2017| Year 2018|

Item
Client Charter  JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC
1
Respond to any public complaints received  and  pertaining to problems related to rural drainage, irrigation, flooding, river, coastal area and urban drainage in three (3) working days:-

i)  JPS e-Aduan -
-
- 100%
( 1/1 case is solved )
- - - - - 50%
( 1/1 case is solved )
100%
(2/2 cases is solved )

-
ii)Talikhidmat 27.3%
(3/11 cases are solved )
70%
(7/0 cases are solved
100%
(3/3 cases are solved )
 3 cases in under investigation
66.7%
( 4/6 cases is solved
50%
( 2/4 cases is solved )
40%
( 2/5 cases is solved )
33.3%
( 2/6 cases is solved )
25%
( 1/4 cases is solved )
 66.7%
( 4/6 cases is solved )
25%
( 2/8 cases is solved )
16.7%
(1/6 cases is solved )
iii) Other source (letter, newpapers etc) 100%
( 1/1 case is solved )
100%
( 3/3 case is solved )
66.7%
(2/3 cases are solved )
50%
( 1/2 cases is solved )
- - 100%
( 2/2 cases is solved )
- - 100%
( 5/5 cases is solved )

2 cases under investigation
50%
( 1/2 cases is solved )

2 Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents).

i)  State 88.6%
(406/458 payment settled)
99.3%
( 561/ 565 payment settled)
97.1%
(731/753 payment settled)
96.2%
(818/850 payment settled)
94.1%
(836/888 payment settled)
95.4%
(481/504 payment settled)
96.3%
(695/722 payment settled)

95.6%
(763/798 payment settled)

93%
(728/783 payment settled)

97.35%
(955/981 payment settled)
92.22%
(948/1028 payment settled)
97.34%
(1644/1689 payment settled)
ii) Federal 1 payment settled more than 14 days 93.3%
(14/15 payment settled)
92.3%
(12/13 payment settled)
100%
(9/9 payment settled)
100%
(25/25 payment settled)
100%
(14/14 payment settled)
100%
(15/15 payment settled)
100%
(18/18 payment settled)
100%
(16/16 payment settled)
100%
(7/7 payment settled)
100%
(24/24 payment settled)
100%
(16/16 payment settled)
3 Supply data and information in not more than five (5) working days.

i)Hydrological data 100%
(103/103 data supplied)
96.7%
(87/90 data supplied)
95.7% (110/115 data supplied)  97.8% (90/92 data supplied) 100%
(65/65 data supplied)

 100%
(65/65 data supplied)
100%
 
(91/91 data supplied)

 100%
(65/65 data supplied)
84.9%
(45/53 data supplied)

40.6%
(39/96 data supplied)

99%
(66/67 data supplied)
 90%
(43/48 data supplied)
4 Provide technical advice/feedback in not more than four (4) weeks:

i)   Irrigation and Drainage (EIA ,EMP report)                    

ii)  River Engineering                    

iii)  Urban Drainage (Engineering Drawing)                    

iv) Coastal Engineering                    

v) Hydrology and Water resources