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Kemaskini Pada: 15 Dis 2018
Versi 8.1.2
Pencapaian Piagam Pelanggan Tahun 2018Pencapaian Piagam Pelanggan Tahun 2018

CLIENT CHARTER ACHIEVEMENT OF THE
DEPARTMENT OF IRRIGATION & DRAINAGE SARAWAK
FROM JANUARY - DECEMBER 2018

| Year 2012 | Year 2013 | Year 2014 | Year 2015 | Year 2016 | Year 2017| Year 2018|

Item
Client Charter  JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC
1
Respond to any public complaints received  and  pertaining to problems related to rural drainage, irrigation, flooding, river, coastal area and urban drainage in three (3) working days:-

i)  JPS e-Aduan -
-
- 100%
( 1/1 kes selesai)
- - - - -      
ii)Talikhidmat 27.3%
(3/11 kes selesai )
70%
(7/0 kes selesai
100%
(3/3 kes selesai )
 3 kes dalam penyiasatan
66.7%
( 4/6 kes selesai
50%
( 2/4 kes selesai )
40%
( 2/5 kes selesai )
33.3%
( 2/6 kes selesai )
25%
( 1/4 kes selesai )
     
iii) Other source (letter, newpapers etc) 100%
( 1/1 kes selesai )
100%
( 3/3 kes selesai )
66.7%
(2/3 kes selesai )
50%
( 1/2 kes selesai )
- - 100%
kes selesai  )
- -      
2 Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents).

i)  State 100%
(1/1 bayaran selesai)
100%
( 18/18 bayaran selesai)
95.2%
(20/21 bayaran selesai)
      95.3%
(40/42 
bayaran selesai)
96.4%
(53/55 
bayaran selesai)
86.4%
(51/59
bayaran selesai)
     
ii) Federal                        
3 Supply data and information in not more than five (5) working days.

i)Hydrological data 100%
(103/103 data telah dibekalkan)
96.7%
(87/90 data telah dibekalkan)
95.7% (110/115 data telah dibekalkan)                  
4 Provide technical advice/feedback in not more than four (4) weeks:

i)   Irrigation and Drainage (EIA ,EMP report)                    

ii)  River Engineering                    

iii)  Urban Drainage (Engineering Drawing)                    

iv) Coastal Engineering                    

v) Hydrology and Water resources