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Last Update: 12 Dec 2017
Version 8.0.2c
Client Charter Client Charter
We will give our quality professional service in the planning, design, implementation and management of all programmes and irrigation, drainage, river engineering, coastal engineering, hydrological and water resource projects. Our service will be based on solid engineering principles whilst considering the requirements of the economy and social needs.

We promise to perform our duties based on the main Functions of the Department as below:-
 
1 Respond to any public complaints received  and  pertaining to problems related to rural drainage, irrigation, flooding, river, coastal area and urban drainage in three (3) working days:-
 
  • JPS Careline 1-300-80-1010
  • JPS e-Aduan
  • Talikhidmat
  • Other source (letter, newpapers etc)
   
2 Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents).
 
  • State
  • Federal
   
3 Supply data and information in not more than five (5) working days.
 
  • Hydrological data
 
4 Provide technical advice/feedback in not more than four (4) weeks:-
 
  • Irrigation and Drainage (EIA ,EMP report)
  • River Engineering
  • Urban Drainage (Engineering Drawing)
  • Coastal Engineering
  • Hydrology and Water resources